Financial Services

Resilience, regulation and modernisation, held together.

Regulated firms carry an obligation most businesses do not: they have to prove their controls work, on demand, to someone with the power to penalise them. We operate the technology, evidence the controls continuously and keep modernisation moving without adding regulatory risk.

Coverage
24/7
Mapped to
DORA
Reporting
Qtr
Editorial photograph representing regulated financial services operations.
Why they work with us

One partner across operations, cyber and the evidence pack.

Most firms have the controls somewhere. What they lack is a single accountable team that runs them, tests them and produces the artefacts on demand. We hold all three, so a regulator, insurer or institutional client gets the same answer as your operating board.

What we take responsibility for

Four missions in financial services.

  • Operational and cyber resilience

    Impact tolerances, dependency mapping, 24/7 detection and response, and restore procedures that are rehearsed rather than assumed.

  • Regulatory evidence, maintained

    Controls, artefacts and audit trails kept current for FCA, PRA, DORA and POPIA style review, not assembled in a panic before an assessment.

  • Data protection and retention

    Client data classified, retained and deleted defensibly, with backup and recovery tested to an agreed schedule.

  • AI adoption with governance

    A use-case register, human-in-the-loop controls and literacy tiers so AI enters the firm through a governed door.

The pressures that shape the sector

What financial services leaders are contending with.

Financial services leaders rarely open with technology. They open with the supervisory expectation, the client due diligence questionnaire or the incident they cannot afford. These are the pressures that shape every engagement.

  • Supervisory expectation

    DORA, FCA and PRA expectations turn resilience from a good practice into a demonstrable obligation with named accountability.

  • Third-party concentration

    Critical providers must be tiered, reviewed and exit-tested. Concentration risk is now a board-level question.

  • Client due diligence

    Institutional clients audit their suppliers. Slow or incomplete evidence loses mandates before price is discussed.

  • Legacy under load

    Core platforms cannot simply be replaced. Modernisation has to happen around live regulated processes.

  • Financial crime and fraud

    Social engineering targets payments and client onboarding, so identity controls carry commercial as well as security weight.

  • Talent scarcity

    Specialist security and compliance skills are hard to hire and harder to retain at mid-market scale.

How the engagement runs

From supervisory exposure to evidenced resilience in five deliberate steps.

  1. Assess

    Business Technology Assessment across estate, risk, cost and capability.

  2. Stabilise

    Close critical exposure and bring monitoring, backup and support to a known-good standard.

  3. Standardise

    Common platforms, identity and images. Reduce variability before adding capability.

  4. Optimise

    Automation and governed AI applied where they measurably earn their keep.

  5. Run

    24/7 service, quarterly business reviews and a costed roadmap the business signs off.

What good looks like

The evidence the business can point to.

  • Resilience mapped

    Important business services, impact tolerances and dependencies documented and tested against real scenarios.

  • Evidence on demand

    A maintained control library and artefact pack, ready when an auditor, insurer or client asks.

  • Third-party register

    Vendor tiering, review cadence and exit playbooks held as a live record rather than a spreadsheet.

  • Governed AI

    Every AI use case has an owner, guardrails and a measurable business case before it goes near client data.

Frameworks and obligations we work to
  • FCA
  • PRA
  • DORA
  • GDPR
  • POPIA
  • FSCA
  • ISO 27001
NumataOne

One methodology, applied to financial services.

Six categories, delivered as one. Every engagement is scoped and governed through the same framework we apply across every vertical we support.

  • IT Strategy, Risk & Compliance

  • Cyber Resilience

  • Data Protection

  • IT Operations

  • Modern Work Enablement

  • AI & Data Enablement

Proof of work

Work we have delivered in and around financial services.

Anonymised, evidence-led accounts of the engagement, the decisions taken and the measured result.

FAQs

Common questions from financial services.

Do you work with FCA and PRA regulated firms?

Yes. We support regulated firms in the United Kingdom and Ireland alongside FSCA regulated businesses in South Africa, and our control library is maintained against the expectations that apply in each jurisdiction.

How do you support DORA readiness?

We map important business services and their technology dependencies, set impact tolerances with the business, test restore and failover against those tolerances, and maintain the register of information and third-party evidence that sits behind the regime.

Can you answer client due diligence questionnaires on our behalf?

We provide the technology and security evidence that sits behind them, including control descriptions, penetration test summaries, resilience testing records and policy artefacts. Your compliance team retains ownership of the response.

What happens during an incident?

Monitoring and triage run 24/7/365. A named incident lead owns communication, we work to the response targets in your service agreement, and you receive a written post-incident review with the actions tracked to closure.

Can you modernise without disrupting regulated processes?

Yes, by sequencing. We stabilise and standardise first, then change one thing at a time behind tested rollback, with change records that satisfy your own governance.

How do you handle AI in a regulated firm?

Through a use-case register with an accountable owner per case, data controls that keep client information out of ungoverned tools, human review on anything customer or credit facing, and reporting into your existing risk forum.

Who reports to our board or risk committee?

Your Business Technology Strategist, quarterly, against a scorecard covering posture, incidents, resilience testing, third-party risk and roadmap progress.

Bring the evidence pack up to the standard your regulator already assumes.

A short conversation to map your important business services, your current evidence position and the two or three moves that most reduce supervisory and operational risk.